Frequently Asked Questions

We are always keen to answer any questions on our business line rental, call rates and on-going services. The questions that we have been asked by some of our outbound call customers may be relevant to your business, and help to make the switch to a Telecoms World business call package.

Q: How much cheaper are you then BT?
We would expect to save your business over 35% on call charges compared with BT. If you require a quotation, please contact our sales team on 0800 699 0800.

Q: Can I view my bill online?
Yes you can. This can be done by logging into the "My Account" area of our parent website and clicking on, 'View Bill' which is under the 'Invoice Analysis' section. You will also find this on the left hand side of the screen once logged into the "My Account" area.

Q: Are we able to take payment by Direct Debit?
All services are paid for by Direct Debt. You will recieve an invoice from Telecoms World Plc once a month by email, and payment will be taken by Direct Debit 14 days after the invoice date.

Q: Can I make a Debit / Credit Card payment online?
Yes, you can do this by accessing the 'My Account' section of our parent website and clicking on 'Pay My Bill'. You will find this on the left hand side of the screen once logged into the ‘My Account’ area.

Q: How do I cancel my service?
Cancellation requests must be given in writing via fax, email or letter. A one months notice period is required for all cancellations.

Q: How long will it take to switchover my line and services from BT to Telecoms World?
The switchover to Telecoms World normally takes 14 workings days, from the date we place your order. You will be notified of this date via email a few days after you place your order.

Q: Will there be any down time on my line while the switchover is taking place?
There will be no interuption to service during the switchover. The transfer will be seamless with no lose of quality or serivce to your line.

Q: Are your prices exclusive of VAT?
Yes, all stated prices exclude VAT at 17.5%.